SUPPORT / HEX THE ENGINEER
Good tools deserve
clear support.
Find the current product requirements, installation guidance and honest answers about what’s available.
01 / GETTING STARTED
A considered
installation.
Guidance for invited private testers. Public installer instructions will accompany the approved release.
- 01
Use your approved package
Check the version and accompanying release notes. Public downloads are not open.
- 02
Close your audio hosts
Close DAWs, plugin scanners and standalone instances before using the approved installer. Follow its backup and upgrade instructions.
- 03
Scan and verify in your host
Reopen your DAW and scan for VST3 plugins. The current plugin is listed as ProjectNebula. Follow the instructions supplied with your exact private-beta package.
02 / CURRENT QUALIFICATION
Requirements,
without the guesswork.
- Current format
- Windows x64 VST3
- Validation machine
- Windows 11 Home 25H2 x64
- Windows 10
- Qualification pending
- Exact-build playback check
- BP010 / 0.1.0 · FL Studio 25.2.4.5242 passed
- macOS / AU / AAX
- No qualified release
- Public version
- Not released
The exact beta build passed its initial playback check in FL Studio. Broader host qualification and long-session stability remain unproven. This unsigned experimental beta is not guaranteed to work with every host; read the information supplied with your exact package.
COMMON QUESTIONS
A few essentials.
Where is my license key?
Private invitations give permanent complimentary ownership connected to your verified email. No purchase, subscription or activation key is required. Two personal computers are intended; this is not a two-download limit.
How will updates work?
Your private account shows eligible releases and the major version covered by your grant. Permanent access has no expiry and includes that major version’s maintenance releases. Authorized downloads are unlimited.
Can I send a DAW project or audio file?
This website has no upload feature. Start with a written description. Only share files through an agreed private support channel when requested.
What should I include in a bug report?
Sign in to your account and open Tester feedback. Include your plugin version, Windows version, DAW and version, sample rate, buffer size, steps to reproduce, and whether the issue repeats. Do not paste passwords, API keys, private projects or crash dumps.
03 / GET IN TOUCH
Let’s get
the details right.
Invited testers can sign in and open Tester feedback to submit a private report. For general questions, use the contact email below.
hexsolutions.dev@gmail.comForm preview only. Delivery is disabled; nothing entered here is sent or saved. A support request never subscribes you to marketing.